Privacy Policy
GLOBAL PRIVACY POLICY
As of April 15, 2024 Greystar Global Enterprise, LLC and its affiliates (referred to herein as “Greystar”, “we”, “us”, or “our”), recognize the importance of protecting the privacy of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or device (“Personal Information”), particularly our consumers or users (referred to as “you” or “your” in this Global Privacy Policy).
This Global Privacy Policy applies to information we process:
- through the Greystar websites operated by Greystar and its affiliates;
- through other websites and online services, such as the Greystar Living mobile application (“mobile app”) that we own, operate, or make available and that link to this Global Privacy Policy;
- when you apply or rent at one of our properties, or through other offline interactions (on-site property visits); and
- through other general inquiries we receive (including postal mail, electronic mail, telephone requests, and in person).
If you are a third-party Vendor/Supplier, please visit our Supplier Websites for more information about how we handle your Personal Information.
If you are a Job Applicant, please visit our Employee Portal for more information about how we handle your Personal Information.
Collectively, we refer to these websites, online services, property visits and offline interactions as “services.” This Global Privacy Policy describes what Personal Information we process, how and where we process it, why we process it, how and when we share it, business transitions, your privacy preferences and rights, how we secure it, retention, children’s privacy, profiling and automated decision-making, location-specific disclosures, controller and data processors, updates, and contact information. If you are asked to submit registration details via this site, you may be requested to agree to additional terms regarding our use of your Personal Information, and those additional terms will apply in that context. Any additional terms will be provided for your review at the time of registration.
Depending on where you are located, there may be differences in the types of Personal Information collected, used, and disclosed, or you may have different rights, for details specific to your country/region, please see the Location-Specific Disclosures section.
THE PERSONAL INFORMATION WE PROCESS
To provide you services, we process, or you may choose to provide Personal Information that may identify you or relate to you as an individual.Depending upon the type of relationship you have with Greystar and subject to applicable laws, we may process the Personal Information described in general terms below.
- Contact Information such as name, postal address, email address, date of birth, picture, and emergency contact details.
- Other Personal Identifiers such as user/account name, Social Security number, taxpayer identification number, driver’s license number, passport number, identity card or student card, and resident identification number.
- Financial and Insurance Information such as bank account/credit card number, rent payment details, insurance policy number, credit history, sanctions and Politically Exposed Persons (“PEP”) screening results, and other financial or tax documentation.
- Demographic Information such as age, race, color, ancestry, national origin, citizenship, marital status, sex, veteran or military status, criminal history, in each case subject to applicable laws. In certain jurisdictions, you may also choose to share with us any disabilities or other health-related restrictions so that we can provide you with adequate accommodations.
- Commercial Information such as records of products or services purchased, obtained, or considered, other purchasing histories or tendencies, utility bills, insurance claimant name and contact information, lease information, rental history, rent amount, rental applicant screening information, and information related to your rental such as pet and vehicle information (year, make, model).
- App, browser, and device Information such as the device model, software version and other device characteristics, mobile app identifiers such as Session ID and Customer ID, browsing history, search history, internet protocol address, cookie identification number, information regarding consumer’s interaction with a website, and internet postings. For more information, please review the Cookies and Other Tracking Technologies section.
- Sensory data such as pictures, videos, and sounds, including photos when submitting a maintenance request which, if you are using the mobile app, may require you to permit us access to your device’s camera.
- Employment or other professional information such as education, employment history, job title, university or school attended, diploma, other CV information, pay history, and income.
- Environmental, Social, Governance (ESG) such as monitoring and reporting on energy usage both at site levels and within individual tenancies.
- Where the Personal Information is considered sensitive or special categories of Personal Information (“Sensitive Personal Information”) under applicable laws, we will follow all applicable requirements with respect to such Sensitive Personal Information.
HOW AND WHERE WE PROCESS YOUR PERSONAL INFORMATION
We may process Personal Information through the following:- Online Services. We process Personal Information when you interact with our online services which may include, but are not limited to, searching for an apartment, communicating with us, applying for a job, posting to social media pages, or participating in a survey.
- Mobile Application. We process Personal Information when you use the mobile app which includes creating and updating your account, in providing resident services such as maintenance, and when ensuring the mobile app is performing as expected.
- Property Owners. We process Personal Information from the owners of the properties we manage.
- Property Visits and Offline Interactions. We process your Personal Information when you visit our properties, attend events hosted at our properties, inquire about housing directly with our properties, complete the rental application and/or in our day to day relationship with you as a tenant.
- Other Sites and Third Parties. We may use separate sites and third party service providers for the processing of rental applications and agreements and to assist our residents and service providers with other tasks which are required or helpful to them, such as paying rent online. We also use separate sites for booking corporate or flexible stays. We may also receive information about you from third parties. For example, if you are on another website and you opt-in to receive information from us, that website will forward us your email address and other information about you so that we may contact you as requested and in accordance with applicable law.
- Due Diligence. When you provide services to Greystar as a third-party vendor/contractor, we will process certain information through our discussions with you, from documents that you may deliver to us, and in the ordinary course of our business relationship.
- Other Sources. We process Personal Information from other sources, such as public databases or credit agencies.
COOKIES AND OTHER TRACKING TECHNOLOGIES
We may also process “Other Data” that generally does not reveal your specific identity or does not directly relate to an individual. To the extent Other Data reveals your specific identity or relate to an individual, we will treat Other Data as Personal Information. Other Data includes:- Your browser or device. We process certain data through your browser or automatically through your device, such as your operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the online services (such as the apps) you are using. We use this data to ensure that the online services function properly.
- IP Address. We process your Internet Protocol (IP) address which is a number that is automatically assigned to your computer whenever you are using the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. As permitted under applicable law, Greystar processes IP addresses for the purposes of system administration, gathering and analyzing aggregated information, creating a better experience for users and auditing the use of our sites. We do not normally link IP addresses to anything personally identifiable, which means that your session will be logged, but you remain anonymous to us. We may seek to link your IP address to your identity when we feel it is necessary to protect our sites and other users from harm and to prevent criminal misconduct.
- Aggregated Data. We may aggregate data that we process, and this aggregated data will not personally identify you or any other user.
- Strictly Necessary Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work.
- Performance Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies process is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
- Functional Cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
- Targeting Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. These work by uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
- Social Media Cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.
WHY WE PROCESS YOUR PERSONAL INFORMATION
| PURPOSE | DESCRIPTION OF ACTIVITIES | LEGAL BASIS |
|---|---|---|
| Engage with prospective residents | The activities associated with this purpose may include providing property tours and contacting prospective residents. | Legitimate interests for leasing an apartment, for example, communication regarding your property preferences. |
| Applications and Contracts | The activities associated with this purpose may include collecting and processing applications or contracts and communicating with you regarding your application or account. Personal Information will be used to perform credit checks, background checks, or other screenings as necessary for Greystar’s know your customer and anti-money laundering requirements. | Performance of a contract to initiate a lease or an employment relationship. Legitimate interests for ensuring prospective residents are financially solvent. Legal obligations, such as sanctions screenings, background checks, anti-money laundering screenings, and identity confirmation. Exercise of rights in judicial, administrative, or arbitration procedures. |
| Operations and General Business | The activities associated with this purpose may include processing or communicating with residents about payments, performing debt collection, providing maintenance or other on-site services, and managing the property. Processing this information also helps us better understand how we can help prospective and current residents. | Performance of a contract to fulfill your lease. Legal obligations relating to financial transactions, such as the obligation to maintain books and records. Exercise of rights in judicial, administrative, or arbitration procedures. |
| Marketing and Surveys | The activities associated with this purpose may include communicating with you about our properties and promotions and conducting resident surveys about your experience. | Consent, such as honoring communication preferences. Legitimate interests, such as providing advertisements for our similar products and services. |
| Security and Legal Obligations | The activities associated with this purpose may include detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, as well as ensuring the safety of our residents. | Legitimate interests to protect against malicious activity. Legal obligations relating to data protection and to report illegal activity and security incidents. |
| Environmental, Social, and Governance (ESG) Initiatives | The activities associated with this purpose may include monitoring and reporting on energy usage both at site levels and within individual tenancies. | Legal obligations relating to climate change and carbon reduction initiatives. Legitimate business in conjunction with ESG initiatives. |
HOW AND WHEN WE SHARE YOUR PERSONAL INFORMATION
We may share Personal Information with the following third parties to provide you services, following a specific request from you, or to fulfill our legal obligations.- Greystar Affiliates. We disclose your Personal Information and Other Data with our affiliated companies as necessary to communicate with you, provide you services, fulfill our contract with you and to accomplish our business purposes.
- Service Providers. We disclose Personal Information and Other Data to third parties who perform services such as hosting our websites, providing our information technology systems, supporting outsourcing arrangements, processing payments, conducting research and analytics, providing on-site services, providing benefits, conducting financial, identity and other legal checks and providing professional advice. Some of these service providers may use your Personal Information for their own purposes and legal obligations, and where this is the case, these service providers are therefore considered separate data controllers.
- Property Owners. We disclose Personal Information to the Owners of the properties we manage. Owners may use your Personal Information for their own purposes and legal obligations and are therefore considered separate data controllers for multiple processes during your tenancy journey.
- Property Managers. We disclose your Personal Information to managers who assist us with the management of your property and/or who may take over management responsibilities from us.
- Partners. We disclose Personal Information and Other Data to our advertising partners or to sponsors of events and promotions in which you have expressed interest or for which you have registered.
- Government Authorities. We disclose Personal Information and Other Data to government authorities in accordance with applicable laws.
BUSINESS TRANSITIONS
If Greystar goes through a business transition, such as a merger, being acquired by another company, or selling all or part of its assets, including an individual property, Personal Information may be transferred as part of that transition. By using our websites and providing your Personal Information, you consent to this transfer, provided use of the Personal Information will remain in accordance with the Global Privacy Policy in place at the time of the transfer. If required by law, we will separately notify you of such transfer.YOUR PRIVACY PREFERENCES AND RIGHTS
We provide you with options, information, and choices as required under applicable law to express your preferences.Email Consent and Opt-out
Each of our commercial emails contain a link with instructions on how to remove yourself from our email list. Please note that if you are a resident of a Greystar property and you use this site and your property site, you will need to opt-out of your property site separately. You will also need to opt-out separately from any third-party sites you have registered with. If you opt out of receiving marketing messages, we will continue to send you transactional messages. These include answers to your questions. If your request has not been duly answered, or you have further doubts, you can contact us via email on: [email protected].
Cookies and Other Data
For information on your choices related to cookies and Other Data, please see the Section on Cookies and Other Tracking Technologies, above.
Access, Change, Delete, Restrict the Use or Object to the Processing of Your Personal Information
You may have the right under applicable privacy laws to request that Greystar inform you as to whether Personal Information relating to you is being processed. Subject to certain exceptions under applicable privacy laws, you may also have the right to submit a request to access, withdraw your consent, change, delete, restrict the use of, or object to the processing of your Personal Information that was previously provided to us. If you wish to exercise your rights, please visit our portals and complete one of the following forms. For your protection, we will verify your identity before fulfilling certain requests. When permitted by law, we may charge an appropriate fee to cover the costs of responding to your request.
If you are a prospective, current or former resident, a current or former team member, an investor, or a job applicant, please submit your request using this form or by calling 1-844-795-2806.
If you would like to exercise your right to opt out of the selling or sharing of your information, please submit your request using this form.
For all other inquiries, or if you have any questions about the forms or our process, feel free to contact us at [email protected] or see the Contact Information section below.
SECURING INFORMATION
Greystar takes reasonable technical and organizational measures to safeguard users' Personal Information. While Greystar strives to protect your Personal Information and therein your privacy, we cannot guarantee the security of any Personal Information you disclose online and therefore you must be aware of this risk.We limit access to Personal Information to those individuals and organizations who we believe reasonably need to receive such information to provide our services or to do their jobs, and we take precautions we deem reasonable to protect the security of users' Personal Information in accordance with applicable law. However, as in many computer systems, internet applications and software programs, unauthorized use, failure of hardware or software, etc. may be injurious to the confidentiality of users' Personal Information notwithstanding the actions we take to prevent this. Because the security of all Personal Information associated with our users is of utmost concern to us, we periodically review and improve our security when new technology becomes available. This includes use of software which encrypts (generally processed at 256 bits) or distorts data submitted to us relating to an online rental application or employment application.
If users have any questions about security, please contact us using the information in the "Contact Information" section.
RETENTION
We will retain your Personal Information for the period we believe reasonable to fulfill the purposes for which we hold it, as outlined in this Global Privacy Policy unless a longer retention period is required or permitted by law.The criteria used to determine our retention periods include:
- the length of time we have an ongoing relationship with you and provide the services to you;
- whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); and
- whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).
CHILDREN'S PRIVACY
Our websites are not directed at children. We do not process or maintain information at our sites from those who are considered children in the jurisdiction in which they reside. We do not permit children under 16 years of age (or such higher age specified by applicable law) to become registered users of our sites. By using any of our sites, you represent that you are not under 16 years of age (or such higher age specified by applicable law). If we detect that you do not meet these age requirements, we may block and/or delete the Personal Information that you provided.If you are a parent or guardian and you believe that your child does not meet these age requirements, please contact us using the information in the "Contact Information" section.
DATA TRANSFERS – INTERNATIONAL USERS
Greystar is a global company and as a result, we may, subject to law, transfer Personal Information and Other Data processed in connection with our services, to entities in countries where data protection standards may differ from those in the country where you reside. If you provide Personal Information to us, it may be transferred to and processed in the U.S. and in other countries, such as India. These transfers will comply with the data transfer requirements of applicable laws. Please review the information provided in the section called Location-Specific Disclosures to learn more about data transfers in your jurisdiction.PROFILING AND AUTOMATED DECISION-MAKING
In certain circumstances and subject to applicable law, we may use automatic decision-making to evaluate your credit against our required criteria. Except as set out in the section called Location-Specific Disclosures, credit-checking is a mandatory step in our application review process.In certain circumstances and subject to applicable law, we or our third party service providers will use automated means to conduct sanctions and PEP screenings and in some cases for background checks. This processing is in accordance with our legal obligations and legitimate interests and has meaningful human intervention before making final decisions that may impact your application.
Sanctions screening involves comparing applicants against public lists maintained by the US Office of Foreign Asset Control and other lists maintained by other Governments. We do this through a secure online service and the data used to undertake such searches includes your name, date of birth, and nationality. For common names, the system will sometimes return a result known as a “false positive.” A human analyst will then use additional data you provided, such as your address, to make a final decision about the match.
We may also use third parties to serve tailored advertisements that may interest you. To serve these advertisements, those third parties place a cookie or other tracking technology on your browser to profile your access and use of our online services. For more information about Greystar’s use of cookies and how to manage your cookie preferences, see the section on Cookies and Other Tracking Technologies, above. If you would like more information about this practice, please visit https://thenai.org/opt-out/ and https://youradchoices.com/.
LOCATION-SPECIFIC DISCLOSURES
NOTICE TO BRAZILIAN DATA SUBJECTS
When Personal Information is transferred outside Brazil, including to other Greystar entities, we ensure your Personal Information is processed only in countries that provide an adequate level of protection or where the recipient provides appropriate safeguards for such processing. In addition, we guarantee that all the guidelines and standard clauses published by the national authorities will be applicable and duly respected when handling your Personal Information.Data Controller Corporate Details (including contact details):
Brazil:
Entity: Greystar Brasil Consultoria Imobiliária Ltda.
Location: São Paulo, Brazil
Registered Office: Rua São Bento, 470, 10th floor, São Paulo, Brazil
Contact Point for Data Protection Enquiries: [email protected]
NOTICE TO CALIFORNIA RESIDENTS
Individuals who reside in California and have provided their Personal Information to us may exercise their rights under the California Consumer Privacy Act (“CCPA”). California residents can find more information on exercising their rights under the CCPA by reading our California Consumer Privacy Statement.NOTICE TO RESIDENTS OF CERTAIN US STATES
Some state laws permit residents who provide us with Personal Information to request certain information regarding our disclosure of such information to third parties for their direct marketing purposes. We do not, currently, disclose such information to third parties for their direct marketing purposes. If we change this policy, we will update this provision and provide instructions on how you may make a request for details.NOTICE TO EU AND UK DATA SUBJECTS
This section of the Global Privacy Policy includes additional provisions for purposes of the EU and UK General Data Protection Regulation and related national legislation (collectively, "GDPR"). For purposes of the GDPR we have designated Greystar Netherlands Cooperatief U.A. as our representative in the EU for services offered in the EU by non-EU Greystar entities and Greystar Europe Holdings Limited as our representative in the UK for services offered in the UK by non-UK Greystar entities.For users residing in the European Union or United Kingdom, when we transfer your data outside the EU/UK, including to other Greystar entities, we ensure your data is processed only in countries that provide an adequate level of protection for your data or where the recipient provides appropriate safeguards such as Standard Contractual Clauses or Binding Corporate Rules.
Data Controller Corporate Details (including contact details):
Austria:
Entity: Greystar Austria GmbH
Location: Wien, Austria
Registered Office: c/o TPA Steuerberatung GmbH, Wiedner Gürtel 13, 1100 Wien, Austria
Contact Point for Data Protection Enquiries: [email protected]
Germany:
Entity: Greystar Germany GmbH
Location: Frankfurt, Germany
Registered Office: Grosse Gallusstrasse 16-18 Frankfurt, 60311 Germany
Contact Point for Data Protection Enquiries: [email protected]
France:
Entity: Greystar France SAS
Location: Paris, France Registered Office: 54 avenue Hoche 75008 Paris
Contact Point for Data Protection Enquiries: [email protected]
Ireland:
Entity: Greystar Ireland Limited
Registered Office: 1st Floor, 118 Lower Baggot Street, Dublin 2, Ireland
Contact Point for Data Protection Enquiries: [email protected]
Spain:
Entity: Greystar Spain S.L.U.
Location: Madrid, Spain
Registered Office: Paseo de la Castellana 163, 3º Izda. 28046 Madrid
Contact Point for Data Protection Enquiries: [email protected]
The Netherlands:
Entity: Greystar Netherlands Cooperatief U.A.
Registered Office: New Babylon Gardens, Anna van Buerenplan 48, 2595 DA, The Hague, Netherlands
Contact Point for Data Protection Enquiries: [email protected]
United Kingdom:
Entity: Greystar Europe Holdings Limited
Location: London, United Kingdom
Registered Office: Finsbury Circus House, 15 Finsbury Circus, London, EC2M 7EB
Contact Point for Data Protection Enquiries: [email protected]
EU Supervisory Authorities: Should you have any concerns regarding the processing of your Personal Information, you may contact the national data protection authority in the EU jurisdiction in which you normally access our sites at https://ec.europa.eu/newsroom/article29/items/612080.
The Supervisory Authority in the UK is the Information Commissioner's Office, whose contact details are available at ico.org.uk.
NOTICE TO MAINLAND CHINA DATA SUBJECTS
Individuals in Mainland China can find more information by reading our Mainland China Privacy Statement.NOTICE TO RESIDENTS OF INDIA
In accordance with the provisions of the Indian Information Technology Act, 2000, residents of India may request the name and address of any external third parties who may have access to or are retaining Personal Information by making a request to Greystar for such details.India:
Entity: Greystar India Services Private Limited
Location: Mohali, India
Registered Office: Unit A-711, Tower A, Bestech Business Towers, Sector 66, Mohali - 160059
Contact Point for Data Protection Enquiries: [email protected]
NOTICE TO RESIDENTS OF CANADA
Any transfers of personal information outside your province will comply with applicable privacy legislation including the requirement to use data transfer agreements to provide your information with appropriate protection.In addition to the rights of access, change, and consent withdrawal described above in “Your Privacy Preferences and Rights” section, Canadian residents have the right to lodge a complaint with the applicable data protection authority if they believe that their privacy rights have been violated.
Under certain circumstances, Quebec residents may also have the right to request that we: (i) cease disseminating their personal information; (ii) de-index or re-index a hyperlink attached to their name that provides access to personal information by a technological means; or (iii) that computerized personal information collected from them be communicated to them in a commonly used technological format as well as to any person or body authorized by law to collect such information.
Those seeking additional information on Greystar’s processing of Personal Information are invited to contact:
Canada:
Entity: Greystar Canada Property Management Services Ltd.
Location: Charleston, SC
Registered Office: 465 Meeting Street, Suite 500, Charleston, SC 29403 USA
Contact Point for Data Protection Enquiries: [email protected]
NOTICE TO INDIVIDUALS LOCATED IN AUSTRALIA
This section of the Privacy Statement includes additional provisions for the purposes of the Privacy Act 1988 (Cth) and Australian Privacy Principles (“APPs”).“Personal Information” means information or opinion about an identified individual or an individual who is reasonably identifiable.
In addition to the purposes set out above, we may also use or disclose your personal information for any purposes permitted by applicable law.
In the course of our ordinary business operations, we commonly disclose personal information to third parties located in the following countries:
- United States of America; and
- United Kingdom.
Credit-checking is not a mandatory step in our application review process.
If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Privacy Act, please contact us as set out below. Our Privacy Officer will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.
Monique Brown
[email protected]
465 Meeting St., #500
Charleston, SC 29403
If you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5288
Sydney NSW 2001
www.oaic.gov.au
For a Phone Enquiry: 1300 363 992
CONTROLLER AND DATA PROCESSOR
In many instances, Greystar acts as a separate Controller (as defined in the GDPR) with property owners, who may also use the Personal Information we process, and this may also be the case when we work with another property manager, or another property manager succeeds us. Owners have the right to use certain Personal Information for their own purposes in accordance with your tenant agreement and in order to comply with their own legal obligations, including maintaining books and records. In other instances, Greystar may be a Processor (as defined in the GDPR) for certain Personal Information, acting on behalf of the owner to manage the property and provide resident services.UPDATES TO THIS GLOBAL PRIVACY POLICY
Any changes we make to this Global Privacy Policy will become effective upon posting. If we change our Global Privacy Policy, we will advise users of those changes through a general description at the top of this Privacy Policy and may also post these details to other places we deem appropriate. If we are legally permitted to do so, we may also email you.CONTACT INFORMATION
If you have any questions about this Global Privacy Policy or have complaints about the processing of the Personal Information, please contact us at [email protected] .You may also contact us by postal mail at the following address:
Greystar
Attn.: Data Privacy
465 Meeting St., #500
Charleston, SC 29403